MVHS Nutritional Services Patient Advocate Improves Patient Experience One Meal at a Time
It’s 6 a.m. on a Tuesday when Jeff Lynch’s phone rings. It’s a call from the hospital. “Hey Jeff, what time is breakfast coming up?” the cheery voice inquires. In a world where many people are working remotely, Lynch, who is the Nutritional Services patient advocate for the Mohawk Valley Health System (MVHS)/Sodexo looks…