New York State (NYS) has issued a mandatory ban on visitors of nursing homes and other adult care facilities in a proactive attempt to protect the elderly and vulnerable populations from the spread of illness caused by the coronavirus, COVID-19. The only visitation exceptions are made for residents receiving end of life care.

As facilities, residents, and their visitors, navigate this new mandate, they face many uncertainties. There is no telling how long the nursing home visitation restrictions will last. Residents accustomed to regular visitors and community activities, may encounter a diminished quality of life, with feelings of loneliness and depression. Many families and visitors express concern for their loved ones on the inside.

The NYS Long Term Care Ombudsman Program at LIFE at RCIL serves as an advocate and resource for those individuals residing in long term care facilities such as nursing homes, assisted living, and other adult care facilities. Ombudsmen work to resolve resident quality of life, residents’ rights and care issues.

We want our residents to know they are not forgotten. We are still here for them. As nursing home doors close to the public, The Ombudsman Program continues to work to protect and assist residents during this unprecedented time.  If you or anyone you know are experiencing concerns inside of a long-term care facility, please contact your local ombudsman hotline at (315)272-1872. We can help!



Krystal A. Wheatley – Curley, Regional Coordinator for NYS Ombudsman Program at RCIL

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