Long-Term Care Ombudsmen serve a crucial role in our community. They are advocates for residents of skilled nursing and assisted living facilities who work to resolve complaints, improve their level of care, and educate them about their rights. These volunteers are certified by the NY State Office for the Aging, and all services are confidential and free of charge.

RCIL has ten volunteers covering 15 of our 50 facilities. Two volunteers have been with us for 12 years, and one just retired after being with us for 15!

Here is an overview of the impact of their work, from April 2022 to April 2023:

  • Region 9 Volunteers completed 2,140 activities of service for the health and wellbeing of seniors.
  • They completed 543 regular visits to assigned nursing homes or assisted living homes, in addition to 41 facility visits specific to handling complaints.
  • During their visits, they provided information and assistance about residents’ rights to 667 residents, family members, and community members, and 483 facility staff.
  • They addressed a total of 343 complaints from residents in nursing homes or adult care facilities.
  • They attended 23 resident council meetings to assist with systemic complaints from the residents.

For more information about our Ombudsman program anywhere in the Herkimer, Madison, Oneida, and Otsego counties, please call (315) 272-1872, email ombudsman@rcil.com, or visit our website at www.rcil.com.

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