An experienced sales team is a great resource to grow your business. However, it is common for a disconnect to develop between what is being sold and what is actually being delivered to the customer. This can result in customer dissatisfaction or wasted time and resources as your company tries to meet the new requirements. The following are tips to help avoid a disconnect with your sales team:
- Ensure sales staff fully understand the products or services they are selling
- Establish guidelines stating the authority of salespeople to make changes to close a deal
- Encourage sales staff to ask questions internally before making a promise to a client
Smart Business Solutions is here to help you create or improve your sales team. Contact us at email@example.com for more info.